August 15, 2025

Can AI Chatbot Alleviate Phone Addiction?

Janis Law
Summer Intern

In this digital age, smartphones have become an integral part of our lives, providing us with instant access to information, social media, and various forms of entertainment. However, the addictive nature of smartphones has become a growing concern. The convenience and connectivity they offer can be both a blessing and a curse. While smartphones have undoubtedly revolutionised the way we communicate, work, and entertain ourselves, they have also created a new set of challenges related to addiction and overuse.

7 Signs of Phone Addiction

All signs of phone addiction stem from a single type of action known as automatism (Cía, 2014). Automatism refers to the execution of actions without conscious thought or intention. This automaticity is acquired through repeated performance of the same action every day. Similarly, excessive phone usage can lead us to develop automatism. Automatism includes:

1. Uncontrollable use:

When we find ourselves scrolling through social media, it can be incredibly challenging to stop, which can significantly decrease our motivation to return to our work or other responsibilities.

2. Irresistible desire:

During work, it's common for us to catch ourselves glancing at our phones, wondering if it's acceptable to take a brief break. However, this intense desire can override rational thinking and lead to excessive phone use.

3. Loss of control:

We somtimes may find it challenging to regulate our smartphone use and struggle to resist the urge to engage with our phone compulsively. We may know that our work is very urgent but still being unable to consciously use our phone with a clear goal.

4. Inattention to usual activities:

Phone addiction can diminish interest in socialising, hobbies, and leisure activities, as the constant lure of phones overshadows real-world interactions and other sources of enjoyment. Also, the pervasive use of mobile phones and text messages can lead to shorter attention span (Schutta & Brown, 2022).

5. Focalisation of interests on mobile phone

The inattention to usual activities can lead to a decline in interest in activities we once enjoyed, as the allure of scrolling on our phones takes precedence. The constant availability of information can diminish our motivation for other activities.

6. Continuation of the behaviour despite its negative effects.

Despite being aware of the decline in our working performance, it can be challenging to break the habit of spending most of our time on our phones, which ultimately takes away valuable time from our work.

7. Procrastination

Phone addiction can significantly contribute to procrastination(Shu & Miao, 2021), as the irresistible desire to use our phones often distracts us from focusing on our work. This constant urge to engage with our devices can derail our productivity and hinder progress on important tasks.

People who are addicted to their phone may show some of these symptoms. However, the causes of phone addiction may be different for different people.

4 Causes of Phone Addiction

It's crucial for us to understand the causes of phone addiction so that we can take steps to mitigate the negative effects and foster a healthier relationship with our smartphones. According to Shu and Miao (2021), it is possible to fall into the spiral of phone addiction due to:

1. Avoidance:

Avoiding important work may be due to our desire to enjoy instant gratification provided by our phones (Hofmann et al., 2017). We are more likely to choose scrolling new videos on social media over the more demanding and time-consuming nature of important work. This may lead to procrastination, one of the signs of phone addiction.

2. Attractiveness of mobile phones

Our mobile phones offer instant access to entertainment, social media, and endless content. This immediate satisfaction is incredibly enticing, making it hard to resist the temptation of constant scrolling and distraction. This may lead to irresistible desire and inattention to usual activities, two of the signs of phone addiction.

3. Recommendation engine increases the flow of data and information to designated users

In most social media platforms, algorithms track user preferences and provide content that aligns with their interests. This personalised approach ensures a continuous flow of engaging and relevant content, effectively keeping users hooked and discouraging them from leaving the app. The algorithmic allure of these platforms is designed to captivate users and maximise their time spent within the application. This may lead to loss of control and continuation of the behaviour despite its negative effects, two of the signs of phone addiction.

4. Interesting and instrumental nature of the mobile phone

Our mobile phones serve a dual purpose, not only providing entertainment but also facilitating our work. While using our phones for work-related tasks, we often find ourselves facing the temptation of getting sidetracked by entertainment. This distraction leads us to engage in mindless scrolling and diverts our attention from our primary tasks. This may also lead to loss of control.

The prevalence of phone distractions is undeniable. However, there are effective strategies we can employ to combat this issue, regain control over our phone usage and maintain focus on our work.

2 Ways AI chatbot can Help

When you recognise that you're addicted to your phone, seeking help and advice from friends and family is a natural step. Suggestions like taking courses or simply putting your phone away can be valuable, but professional help can be costly, and breaking free from addiction independently can be challenging. In this situation, AI chatbot can serve as a cost-effective or even free tool to effectively overcome phone addiction.

1. Personalised treatment plans conquering the 7 signs of phone addiction

  1. Uncontrollable use: AI algorithms can help identify addictive usage patterns and offer valuable insights for personalised intervention strategies. By leveraging real-time monitoring, A.I.-powered applications can prompt users to take breaks, set usage limits, and foster healthy digital habits (Wairagu, 2023). This can help users regain control over phone usage.
  2. Irresistible desire: AI chatbot has the potential to support individuals in developing healthier habits as a substitute for excessive phone usage. By leveraging its capabilities, AI chatbot can identify and suggest fewer addictive activities and behaviours that align with an individual's interests and goals. Additionally, the development of a new habit requires time and consistency. AI chatbot can provide real-time monitoring of our behaviour, tracking our progress and offering timely feedback.
  3. Loss of control: By analysing the data recorded on our phones, AI chatbot can provide valuable insights into our usage patterns, eliminating the need for self-reporting and potential self-bias that can occur when relying solely on human therapists. AI algorithms can directly access and analyse data such as screen time, app usage, and frequency of interactions. By examining these records, AI chatbot can generate a comprehensive understanding of our phone usage habits. This data-driven approach allows AI chatbot to provide accurate and objective assessments of our behaviour, enabling the creation of personalised self-regulating plans to lower phone usage.
  4. Inattention to usual activities: AI chatbot can help address inattention to usual activities caused by shortened attention spans. It can limit phone usage and provide activities like reading to improve attention. Unlike human therapy, AI chatbot can monitor us anytime, anywhere, and remind us of our goal to limit phone usage.
  5. Focalisation of interests on mobile phone: By conquering inattention to usual activities, we can regain our attention span, making it easier to enjoy less stimulating activities such as hanging out with friends and family or reading. This shift allows us to fully engage and appreciate these experiences without the constant need for high-stimulation sources like our phones.
  6. Continuation of the behaviour despite its negative effects: AI chatbot can raise users' digital awareness by analysing multiple websites, providing comprehensive answers. Unlike human therapy, AI chatbot can process vast amounts of information, offering a broader perspective on digital-related issues.
  7. Procrastination: AI chatbot can analyse our phone usage and create a suitable timetable for our work, unlike human therapy which may take longer to assess our abilities. By employing various assessment methods, AI chatbot can provide a personalised timetable that optimises productivity based on our strengths and limitations.

2. Prevent relapse

Even after recovering from addiction, the risk of relapse remains a concern. In this context, AI chatbot can play a crucial role in monitoring our condition and providing ongoing support. As a portable tool, AI chatbot can effectively track our behaviours and identify any signs of addictive tendencies. In comparison to traditional therapy, AI chatbot offers the advantage of consistent and continuous assistance (Kim et al., 2022). While therapy sessions may end, AI chatbot can serve as a long-term monitoring tool.

AI is not perfect

While AI chatbot can be helpful in addressing phone addiction, it is important to acknowledge that it is not a perfect solution and may have some limitations.

  1. Lack of emotional support
  2. AI chatbot cannot completely understand human emotion (Gossett, 2023). AI chatbot has limitations when it comes to providing the emotional support and understanding that human therapists can offer in addressing phone addiction. Phone addiction often stems from underlying emotional distress, which requires compassion and empathy to overcome. While AI chatbot can provide information and guidance, it may not always possess the ability to offer empathetic words or provide the emotional connection that humans can provide.
  3. Unable to identify different usage of phone
  4. AI chatbot also faces limitations in distinguishing between work-related and entertainment-related phone usage, despite its convenient ability to record such data. Both work and entertainment activities often involve the use of social media, making it challenging for AI chatbot to accurately identify the differences without user input. Even with user input, proper and time-consuming training is necessary for AI chatbot to learn and adapt effectively.
  5. AI chatbot can be addictive
  6. AI chatbot is advancing to mimic human interaction realistically and provide even more entertainment than social media. However, their potential for addiction is comparable to excessive phone use if not used responsibly (Klar, 2023). Setting boundaries and maintaining awareness are crucial to ensure a healthy relationship with AI chatbot.

Despite its limitations, an AI chatbot can be a valuable tool when utilised effectively.

Harnessing Technology as a Tool for Personal Growth

In today's technology-driven world, it is essential for us to leverage the available technology to pursue success and remain competitive. AI chatbots have become instrumental in fulfilling our communication needs, offering advice and suggestions, and assisting with research. They have taken over many of our tasks and opportunities for growth. However, relying solely on AI chatbots is not the optimal path to unlock our true potential. We should be the ones in control of technology, utilising it as a tool rather than allowing it to diminish our abilities.

References

Cía, A. H. (2014). Addictions not related to substances (DSM-5, APA, 2013): A first step towards the inclusion of behavioral addictions in current classifications. Revista de Neuro-Psiquiatria, 76(4), 210. doi: 10.20453/rnp.v76i4.1169

Gossett, S. (2023). Emotion AI: The Possibilities & Risk Of Reading Human Emotion | Built In. Builtin.com. https://builtin.com/artificial-intelligence/emotion-ai

Hofmann, W., Reinecke, L., & Meier, A. (2017). Of sweet temptations and bitter aftertaste: Self-control as a moderator of the effects of media use on well-being. In L. Reinecke & M. B. Oliver (Eds.), The Routledge handbook of media use and well-being: International perspectives on theory and research on positive media effects (pp. 211–222). Routledge/Taylor & Francis Group.

Kim, J.-H., Singh, M., Khan, J., Tiwary, U. S., Sur, M., & Singh, D. (2022). The Role of Artificial Intelligence (AI) in Assisting Applied Natya Therapy for Relapse Prevention in De-addiction. In Intelligent Human Computer Interaction (Vol. 13184). Springer International Publishing AG.

Klar, R. (2023). Open ai exec warns AI can become “extremely addictive.” The Hill. https://thehill.com/policy/technology/4229972-open-ai-exec-warns-ai-can-become-extremely-addictive/

Shu, X., & Miao, Y. (2021). Research on the impact of artificial intelligence recommendation on academic procrastination under the background of big data——The mediating role of mobile phone addiction. Journal of Physics. Conference Series, 1948(1), 12001-. https://doi.org/10.1088/1742-6596/1948/1/012001

Schutta, R. A., & Brown, W. J. (2022). Understanding Early Exposure to Digital Media and Its Influence on Mobile Phone Dependency. ProQuest LLC.

Wairagu, N. (2023) Is AI a problem or a solution? To Smart Phone Addiction? Medium. https://medium.com/@nwairagu/is-ai-a-problem-or-a-solution-to-smart-phone-addiction-d85ac2de821f

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