MindForest App Privacy Policy and Terms and Conditions

Last updated on 12 Mar 2023

Thank you for choosing to use the MindForest App. MindForest uses the research results of psychology and artificial intelligence to help you gradually build a resilient mind, motivation and quality of life.

Before you start using our app, please read the following terms, privacy policy and disclaimers carefully. By using our app, you agree to be bound by these terms and conditions.

Terms and Conditions

These terms and conditions govern your use of MindForest app and its services. Please read them carefully before using our app.

1. License

We grant you a limited, non-exclusive, non-transferable, revocable license to use our app for your personal, non-commercial purposes, subject to these terms and conditions. You may not copy, modify, distribute, sell, rent, lease, sublicense, or otherwise transfer any rights to our app or any portion thereof.

2. User Content

Our app allows you to create, upload, share and store content, such as text, images, audio, video, or other materials (collectively, “User Content”). You are solely responsible for your User Content and the consequences of posting or publishing it. You represent and warrant that you own or have the necessary licenses, rights, consents and permissions to use and authorize us to use your User Content in accordance with these terms and conditions.

You also grant each user of our app a non-exclusive license to access your User Content through our app and to use, reproduce, distribute, display and perform such User Content as permitted through the functionality of our app and under these terms and conditions.

You may not post or share any User Content that:

  • violates any applicable laws or regulations;
  • infringes any intellectual property rights or other rights of any third party;
  • is defamatory, libelous, abusive, harassing, threatening, obscene, pornographic or otherwise offensive;
  • promotes violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • contains any personal information of another person without their consent;
  • impersonates any person or entity or misrepresents your affiliation with any person or entity;
  • contains any viruses or other malicious code that may damage or interfere with our app or any other software or hardware.

We reserve the right to review, remove or modify any User Content at our sole discretion and without prior notice. We do not endorse or assume any responsibility for any User Content posted or shared by you or any other user of our app.

3. AI Services

Our app uses artificial intelligence (AI) services to generate content based on your input.

You acknowledge and agree that:

  • The AI services are experimental and may not be accurate, reliable or complete;
  • The AI services may produce content that is inappropriate, offensive or harmful;
  • The AI services may not reflect your views or opinions;
  • We are not responsible for the content generated by the AI services or the consequences of using such content;
  • You will use the AI services at your own risk and discretion;
  • You will not use the AI services for any illegal or unethical purposes;
  • You will not use the AI services to create content that infringes any intellectual property rights or other rights of any third party;

4. Disclaimer of Warranties

Our app is provided “as is” and “as available” without any warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, expressed or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, security, or availability.

We do not warrant that our app will meet your requirements, be error-free, uninterrupted, or free from viruses or other harmful components. We do not warrant that the results obtained from using our app will be accurate, reliable, or effective. We do not warrant that the content generated by the AI services will be appropriate, suitable, or harmless. We do not warrant that the use of our app will improve your mental health, well-being, or quality of life.

5. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or in connection with your use of or inability to use our app, even if we have been advised of the possibility of such damages. In no event shall our total liability to you for all claims, damages, and causes of action exceed the amount paid by you, if any, for accessing or using our app.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above exclusions or limitations may not apply to you.

You agree that you will indemnify, defend, and hold us harmless from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising from or relating to your use of or access to our app, your User Content, your violation of these terms and conditions, or your violation of any rights of any third party.

6. Termination

We reserve the right to terminate your access to and use of our app at any time and for any reason, with or without notice. We also reserve the right to modify, suspend, or discontinue our app or any part thereof at any time and for any reason, with or without notice. You agree that we will not be liable to you or any third party for any such termination, modification, suspension, or discontinuance.

Upon termination of these terms and conditions, your license to use our app will automatically terminate and you will cease to use our app. The provisions of these terms and conditions that by their nature should survive termination shall survive termination, including but not limited to sections 2, 3, 4, 5, 6, 7 and 8.

7. Changes to These Terms and Conditions

We may revise these terms and conditions from time to time at our sole discretion. We will notify you of any changes by posting the revised terms and conditions on our app or by sending you an email. Your continued use of our app after such notification constitutes your acceptance of the revised terms and conditions. If you do not agree to the revised terms and conditions, you must stop using our app immediately.

8. Miscellaneous

These terms and conditions constitute the entire agreement between you and us regarding your use of our app and supersede any prior or contemporaneous agreements, communications, or understandings between you and us. These terms and conditions are governed by the laws of Hong Kong Special Administrative Region, without regard to its conflict of laws principles. Any dispute arising out of or relating to these terms and conditions shall be submitted to the exclusive jurisdiction of the courts located in Hong Kong Special Administrative Region. If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall remain in full force and effect. Our failure to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision. You may not assign or transfer these terms and conditions or any rights or obligations hereunder without our prior written consent. We may assign or transfer these terms and conditions or any rights or obligations hereunder at any time without your consent.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, share and protect your personal information when you use our app and its services. Please read this privacy policy carefully before using our app.

1. What Information Do We Collect?

We collect two types of information from you: personal information and non-personal information.

Personal information is information that can identify you as an individual, such as your name, email address, phone number, profile picture, etc.

Non-personal information is information that cannot identify you as an individual, such as your device type, operating system, browser type, IP address, app usage data, etc.

We collect personal information from you when you:

  • Register an account with us;
  • Create, upload, share or store User Content;
  • Contact us for customer support or feedback;
  • Participate in our surveys, promotions, contests or events;
  • Subscribe to our newsletters or other communications;
  • Interact with the AI services;

We collect non-personal information from you when you:

  • Access or use our app;
  • View or click on advertisements on our app;

2. How Do We Use Your Information?

We use your personal information for the following purposes:

  • To provide you with our app and its services;
  • To personalize your experience on our app;
  • To communicate with you about our app and its services;
  • To respond to your inquiries, requests or complaints;
  • To send you newsletters, updates, offers or other information that may interest you;
  • To conduct research and analysis to improve our app and its services;
  • To enforce our terms and conditions and protect our rights and interests;

We use your non-personal information for the following purposes:

  • To analyze the usage and performance of our app and its services;
  • To provide you with relevant and personalized advertisements on our app;
  • To measure the effectiveness of our advertisements and promotions;
  • To enhance the security and functionality of our app and its services;
  • To comply with legal obligations and prevent fraud or abuse;

3. How Do We Share Your Information?

We do not sell, rent, or trade your personal information to any third parties without your consent, except as described below:

  • We may share your personal information with our affiliates, subsidiaries, partners, or service providers who help us provide our app and its services to you, such as hosting, data storage, data analysis, payment processing, customer support, etc. These third parties are bound by contractual obligations to protect your personal information and use it only for the purposes for which we disclose it to them.
  • We may share your personal information with OpenAI, the provider of the AI services that we use on our app. OpenAI may use your personal information in accordance with their terms of use and privacy policy, which you should read carefully before using our app.
  • We may share your personal information with Google, the provider of the Firebase platform that we use to store and manage your data on our app. Google may use your personal information in accordance with their terms of service and privacy policy, which you should read carefully before using our app.
  • We may share your personal information with other users of our app when you create, upload, share or store User Content on our app. You can control the visibility and accessibility of your User Content through the settings on our app.
  • We may share your personal information with third parties who offer products or services that may interest you, such as advertisers, sponsors, or partners. You can opt out of receiving such communications from us or these third parties by following the instructions in the communications or contacting us at info@mindforest.ai
  • We may share your personal information with law enforcement, government authorities, courts, or other parties when we believe it is necessary or appropriate to comply with applicable laws or regulations, to protect our rights or interests, to prevent or investigate fraud or abuse, to respond to legal requests or claims, or to cooperate with law enforcement investigations.

We may share your non-personal information with any third parties for any purposes, such as research, analysis, marketing, advertising, etc.

4. How Do We Protect Your Information?

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, modification, or destruction. However, we cannot guarantee that your personal information will be absolutely secure, as no method of transmission over the Internet or method of electronic storage is 100% secure.

You are responsible for maintaining the confidentiality of your account password and for any activities that occur under your account. You should notify us immediately if you suspect any unauthorized access to or use of your account.

5. How Long Do We Keep Your Information?

We retain your personal information for as long as necessary to provide you with our app and its services, or as required by law, regulation, or contract.

We may delete or anonymize your personal information when it is no longer needed for these purposes, or when you request us to do so.

6. What Are Your Rights and Choices?

You have the following rights and choices regarding your personal information:

  • You can access, update, correct, or delete your personal information through the settings on our app or by contacting us atinfo@mindforest.ai
  • You can opt out of receiving newsletters, updates, offers, or other communications from us or third parties by following the instructions in the communications, or by contacting us at info@mindforest.ai
  • You can change your preferences regarding the AI services or the advertisements on our app through the settings on our app or by contacting us at info@mindforest.ai
  • You can withdraw your consent to our collection, use, or sharing of your personal information at any time by contacting us at  info@mindforest.ai. However, this may affect your ability to use some features of our app and its services.

7. How Do We Use Cookies and Other Technologies?

We use cookies and other technologies, such as web beacons, pixels, tags, scripts, local storage, etc., to collect and store information about your device, browser, IP address, app usage data, etc., when you access or use our app. Cookies are small text files that are stored on your device by a web server. They enable us to recognize your device and provide you with a personalized experience on our app.

You can manage your cookie preferences through the settings on your browser or device.

However, if you disable cookies, some features of our app may not function properly.

We also use third-party cookies and other technologies from Google Analytics, Firebase Analytics, and other service providers to help us analyze and improve our app and its services. These third parties may collect and use your information in accordance with their own terms and policies, which you should read carefully before using our app.

8. How Do We Handle Children’s Privacy?

Our app is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under the age of 13 or allow them to register an account with us. If we learn that we have collected personal information from a child under the age of 13, we will delete it as soon as possible. If you are a parent or guardian of a child under the age of 13 and you believe that we have collected personal information from your child, please contact us at info@mindforest.ai.

9. How Do We Update This Privacy Policy?

We may update this privacy policy from time to time at our sole discretion.

We will notify you of any changes by posting the updated privacy policy on our app or by sending you an email. Your continued use of our app after such notification constitutes your acceptance of the updated privacy policy.

If you do not agree to the updated privacy policy, you must stop using our app immediately.

10. How Do You Contact Us?

If you have any questions or concerns about this privacy policyor our practices regarding your personal information,

please contact us at:

TreeholeHK Limited

Address: 4F, Chinachem Johnston Plaza, 178 Johnston Road, Wan Chai, Hong Kong

Email: info@mindforest.ai

Disclaimers

The following disclaimers apply to your use of our app and its services:

  • Our app and its services are for educational and entertainment purposes only. They are not intended to provide or replace any professional advice, diagnosis, treatment, or therapy for any mental health or psychological issues. You should always consult with a qualified mental health professional before using our app or relying on any content generated by the AI services.
  • Our app and its services are not endorsed by or affiliated with any third parties, such as OpenAI, Google, Firebase, or any other service providers that we use on our app. We are not responsible for the content, quality, accuracy, reliability, or availability of their services or products. You should read their terms and policies carefully before using their services or products.
  • Our app and its services may contain links to other websites or apps that are not operated by us. We are not responsible for the content, privacy, security, or practices of these websites or apps. You should read their terms and policies carefully before accessing or using them.
  • Our app and its services may contain advertisements or promotions from third parties that may interest you. We are not responsible for the content, quality, accuracy, reliability, or availability of these advertisements or promotions. You should exercise your own judgment and discretion when engaging with these advertisements or promotions. You should also read their terms and policies carefully before purchasing or using their products or services.
  • Our app and its services may contain errors, inaccuracies, omissions, or outdated information. We do not warrant the correctness, completeness, timeliness, or usefulness of any information on our app or generated by the AI services. You should verify any information on our app or generated by the AI services before relying on it.
  • Our app and its services may not be compatible with all devices, browsers, operating systems, networks, or locations. We do not warrant that our app and its services will function properly on your device, browser, operating system, network, or location. You are responsible for ensuring that your device, browser, operating system, network, and location meet the minimum requirements for using our app and its services.
  • Our app and its services may be subject to interruptions, delays, errors, bugs, viruses, hacks, breaches, or other technical issues. We do not warrant that our app and its services will be uninterrupted, timely, secure, error-free, bug-free, virus-free, hack-free, breach-free, or free from any other technical issues. You are responsible for taking appropriate measures to protect your device, data, and personal information from any such issues. By using our app and its services, you acknowledge and agree to these disclaimers and assume all risks and responsibilities associated with your use of our app and its services.

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Contact us

info@mindforest.ai

4F, Chinachem Johnston Plaza
178 Johnston Road
Wan Chai
Hong Kong